FAQs

Should I make a spa appointment?
Spa Noir always does its best to accommodate last-minute needs, however to receive the ideal time for your schedule, it is best to make an appointment. To facilitate this, and show our appreciation for your patronage, we offer a 10% discount every time our clients rebook at the time of appointment.

Does the 10% Discount apply to the Last Tuesday Special?
Since our Last Tuesday’s services are already discounted, we do not offer a 10% discount when pre-booking for these services. The 10% discount also does not apply to any monthly or seasonal specials that we may be having (ex: if we are offering a 20% discount for massage, the 10% would not be applied in addition to the 20% off)

What is Spa Noir’s cancellation policy?
Spa Noir’s cancellation policy requires you to let us know (even by leaving a voicemail if after business hours) at least 24-hours in advance, except in cases of emergency (at our discretion). If we are not given 24-hours notice, we do charge 100% of the services that were scheduled on the credit card used to reserve services.

What information do you need from me when making a spa appointment?
When calling the spa to make an appointment, we require a first and last name, a phone number, and a credit card number. We do not charge the credit card, unless we are not given adequate notice (24-hours) for a cancellation.

What time should I arrive to my spa appointment?
Please arrive at least 5 to 10 minutes for appointments. This provides adequate time to use the restroom, get undressed, and be on the table in time to receive the full service. For first-time-clients, we recommend arriving at least 10-12 minutes prior to appointments, so that there is adequate time to fill out an intake form.

What happens if I am late?
We always make every effort to accommodate our clients. If a client is late for an appointment, that treatment time will be decreased so that the next client will be able to start on time.  Unfortunately the client will be charged for the service they were booked for originally, not necessarily the service you receive if you are late. Some of our treatments are only booked out for 15 minutes, if you are five minutes late, then 1/3 of the appointment has gone. Please arrive early to insure that you receive the full service you desired, and are not charged for services you were unable to receive due to time restraints.

Can I use my cell phone/pager in the spa?
To promote a relaxing atmosphere for all of our clients, we do not allow cell phones and pagers in the spa. Please make sure yours is turned off when you check in.

Is it okay to bring my child to the spa?
For their safety, and to promote a relaxing environment for all our clients, we ask that children are not brought to the spa, unless they are also receiving treatments.

How much gratuity should I leave?
Gratuity is always at the client’s discretion, but average gratuity rates anywhere from 15%-20%

What should I bring (if anything) to the spa?
If receiving a pedicure, please bring a pair of sandals (preferably flip-flops) so that there are no polish-smears right away. We prefer that our clients do not wear jewelry to the spa, or keeps jewelry in a safe space (such as a purse), as Spa Noir is not responsible for the loss of any valuables. If you are using a gift certificate to pay for your services, please bring the certificate in.

Should I wear makeup when receiving a treatment?
It is at the client’s discretion whether or not to wear makeup, but we ask that clients do not wear mascara when receiving an eyelash tint. Mascara (even freshly removed) makes it hard for the tint to stick to eyelashes, giving less-than-desirable results. As for facials and massage, clients may wish to not wear makeup, simply because it will be taken off in the facial, and possibly smeared by massage oil in the massage.

Can you tell me a little more about eyelash/eyebrow tinting?
When receiving an eyelash tint, please do not wear mascara. If you are a contact-lens wearer, please wear glasses that day, or bring a contact lens case, so that they may be removed during the treatment.

What should I wear when receiving a massage service?
Clients should wear comfortable, easy-to-remove clothing when receiving a massage. Our massage therapists are trained in draping procedures that respect client’s privacy, and will keep client’s bodies continually covered with a sheet — uncovering only one part at a time in order to work on it. Typically, no clothes are worn under the sheet, but many people are more comfortable wearing shorts or leaving their undergarments on.

How should I prepare for a massage?
Please be honest when filling out the intake form. If you have injuries, have had recent surgeries, are pregnant, have high blood pressure, etc. we need to know in order to give you excellent and safe service.  When receiving massage, toxins that have been building up in your muscles are released. In order to fully enjoy the after-effects of your massage, and avoid headaches and nausea, please drink plenty of water before and after your service.

What should I expect when receiving a bikini or Brazilian wax?
When coming to Spa Noir for a bikini or Brazilian wax, it is best to wear loose-fitting pants, or a skirt. Tight clothes can chafe after a waxing service. We provide disposable waxing underwear for those who desire a bit more modesty for the bikini waxes (not Brazilians). We suggest that you take ibuprofen about 30-minutes prior to your treatment to take the edge off. We have hydrocortisone, and after-wax products that help with redness. We also sell Tend Skin to help keep ingrown hairs at bay.

How long should my hair be before waxing?
Hair should be at least ¼ inch before having waxing services, approximately 2-3 weeks of growth. When in doubt, don’t trim or shave, as the wax will not last as long.

What if I have allergies or sensitivities?
We do ask for any allergies or sensitivities on our intake forms. If you have severe/life-threatening allergies (such as nuts) please also vocalize this to your technician. Most of our massage oils contain nuts, but we do offer alternatives for those with allergies.

What if I have special medical conditions?
If you have high blood pressure, allergies, physical disabilities, are pregnant and/or other health conditions you should inform the spa when booking services. Certain services will exacerbate medical conditions and should be avoided. Other services can actually help to calm certain conditions and can be recommended at the time of booking. Please consult with your doctor before receiving any spa treatment.

What is the minimum age to receive treatments?
The minimum age for receiving spa treatments is 13 years of age with the permission of a parent or guardian.

Does Spa Noir provide services for pregnant women?
Spa Noir does provide services for pregnant women. Most pregnant women are able to receive all of our services (facials, nail services, etc.) We do offer pregnancy massage with all of our massage therapists. When asking for a pregnancy massage, please let the receptionist know how far along in your pregnancy you are. Also, if you have special medical conditions due to pregnancy, please talk to your doctor prior to booking any appointments.

Where should I park my car?
All parking at Spa Noir is on the street, and is $2.50 per hour, free (and more competitive) after 6pm, and on Sundays. There is a pay lot on the corner of 2nd and Leonora (1/2 a block south of the spa. It is more expensive than street parking, but much more convenient) Parking is especially competitive in Belltown in the evenings. Please allow for plenty of time to find parking when leaving for your appointment.

How can I pay for my services?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as cash.

Am I able to book a private party at Spa Noir?
Spa Noir welcomes private parties. We do not charge to rent out our facilities, but do ask that while parties are here our technicians are fully booked. It is best to book as far ahead as possible, (we recommend at least three weeks, usually more) so that groups are assured privacy and desired services. Groups are able to bring food and champagne or wine, as long as all waste is removed from our facilities. For more information, please contact Jessica at jessica@spanoir.net.

Does Spa Noir provide special party packages?
Since we don’t charge to rent our space, we don’t currently offer special party packages. There are a few services that we offer only for parties and Last Tuesday, which are less in time, and less expensive,  so that everyone in group parties are able to have at least one service. We will send a list of these services and other party information when you email an inquiry.

Are spa gift certificates available at Spa Noir?
Gift certificates are always available at Spa Noir whether for dollar amounts or for specific services from our menu. The purchaser is also able to include gratuity for a service if desired. Gift certificates may be purchased over the phone using a credit card, and we do mail them out to the recipient immediately at no additional cost.

What is Spa Noir’s return/refund policy?
Spa Noir offers exchanges for all retail, but does not offer refunds. If you are dissatisfied with a service or product, please bring it to our attention as swiftly as possible so that we may attempt to satisfy you.